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    FAQs

    1. COVID-19 UPDATE

    1.1 – ARE YOU SHIPPING CURRENTLY?

    Yes. We are shipping pan-India covering pin codes covered by our logistics partner, with the exception of areas declared as containment zones by state governments / government of India.

    1.2 – WILL SHIPPING PERIOD STAND EXTENDED DUE TO THE PREVALENT PANDEMIC?

    Though we will try to get your products reach you in the scheduled time, yet due to the pandemic related restrictions, delivery may take longer than usual. Get in touch with us for any further information or clarification at delivery@inspiredliving.store

    2. HOW DO I SIGN UP AND CREATE AN ACCOUNT?

    You can sign up by clicking on the human face icon seen in the navigation bar at top of the home page on our website. Create an account by entering your e-mail and password and clicking the “LOGIN” button.

    3. PAYMENT OPTIONS

    3.1- WHAT PAYMENT OPTIONS DO I HAVE?

    At Inspiredliving.store, you can shop with any of the following options:

    WITHIN INDIA:

    1. We accept all major debit cards
    2. We accept all major credit cards
    3. Net banking: Over 50 banks
    4. Wallets: Ola Money, MobiKwik, FreeCharge, Jio Money.
    5. Credit Card EMIs(Please see list of participating banks in the next point – B2 )
    6. UPI, G Pay, Paytm, Bhim
    7. NEFT / Bank Transfer

    INTERNATIONAL:

    Please write to us at international@inspiredliving.store

     

    3.2 – EMI FACILITY

    You can use your credit card to avail EMI facility from the following banks:

    • Standard Chartered Bank
    • YES Bank
    • Bank of Baroda
    • IndusInd Bank
    • HSBC Bank
    • Axis Bank
    • ICICI Bank
    • Kotak Mahindra Bank
    • RBL Bank

    EMI option can be availed on a minimum purchase value of Rs. 3000 and above.

    Rate of interest offered for different tenuresby different banks can be seen at shopping cart checkout Payment page.

    For more information, please write to care@inspiredliving.store.

     

    3.3 – Do you offer cash on delivery (COD) option?

    No. We are currently not offering this facility.

    4. ORDERS

    4.1 – CAN I CHANGE/CANCEL MY ORDER?

    Yes, you may but within 24 hours of order placement subject to the condition that the order has not already been processed or dispatched by then. If the order has already been dispatched, we will not be able to process your request for order cancellation even if the request is given within 24 hours. Eg. The order is placed by you at 1pm on a weekday. We dispatch the order in the evening of the same day. So, in case you choose to cancel the order on the next day before 1pm, we will not be able to do so as the order has already been shipped on the previous day. Please get in touch with us at the earliest in case of a need for you to change/cancel your order.

    In case of a pre-order and any other order where customization has been requested by you, you would appreciate that cancellation of such orders cannot be accepted once placed as the process for customization commences immediately after receiving such an order.

     

    4.2 – WHAT IS A PRE-ORDER?

    While we offer instant check-out for most of our products, yet some of our collections are not available for immediate purchase. We offer some styles for sale before they actually arrive in our warehouse. We also offer some styles which we do not stock but produce on specific orders. Most of such orders are also open to customization as per customers’ needs & demands. Furniture items are one such an example.

    For such orders, we accept 50% advance deposit and balance 50% when goods are ready. Such orders are shipped in the pre-committed time periods mentioned against each such product on its respective page. For more details, please write to us at care@inspiredliving.store.

     

    4.3 – HOW DO I MAKE A PRE-ORDER

    Products under pre-order option will have a clear indication on their respective product detail page. All you need to do is click on the PRE ORDER button on such a page to place an order by paying an advance deposit.

     

    4.4 – WHAT HAPPENS IF A CUSTOMER DOES NOT TAKE DELIVERY / PAY THE BALANCE AMOUNT

    Despite intimation that the order is ready, if the customer does not transfer the balance amount within 7 days, storage charges on the ordered product will become applicable from the 8th day onwards @ Rs 750 per product per week and will need to be paid along with the balance amount to enable us to schedule dispatch.

    If a customer does not pay even after 30 days of intimation, we reserve our right to cancel the order and in such a case the amount towards advance payment made will stand forfeited.

     

    4.5 – CAN I ACCESS DETAILS OF MY PREVIOUS ORDERS?

    Yes. You will need to sign-in your account at inspiredliving.store to view your previous order history available under ’My Orders’.

     

    4.6 – CAN I PLACE A BULK ORDER?

    Yes. We will be happy to cater to your bulk requirement.Contact us with your detailed requirements and we will share information on dispatch time and applicability of trade discounts.

     

    4.7 – CAN I CUSTOMIZE MY ORDER?

    We offer customization services for select furniture & decor accessories. Items we usually customize are:

    1. Stainless steel &Iron Coffee Tables, End Tables, Consoles, Dining Tables, Plant and curio tables, Poufs, Ottoman etc.
    2. Cast Aluminium & Iron Garden tables& chairs
    3. Metal Planters&Garden Decor Accessories
    4. Rugs
    5. Paintings
    6. Large Wall Decoratives in MDF, Wood & Iron (36” and above)
    7. Wooden& Metal Beds & other furniture
    8. Leather, Wood & Metal Bars.

    Please share your customization details by sharing an image of our product you wish to tweak or your own design or your inspirational image and discuss your requirement with us.Write to us at design@inspiredliving.store

     

    4.8 – CAN I PLACE AN INTERNATIONAL ORDER?

    Yes. We ship selected products globally. Please write to us at international@inspiredliving.store with details of the products you wish to order with quantities & your complete address with zip code and we will get back to you with the shipping cost by courier and the transit time. In addition to cost of product and cost of international shipping, there may be a custom duty applicable in the country of import which would stand payable by the buyer as per prevailing rates.

    5. SHIPPING

    5.1 – HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

    It typically takes 2 to 10 business days (excluding pickup and delivery dates, during non-covid times) for your order to be delivered based on your location in India.

    Typical transit time by standard delivery Location:

    • North India : 2 to 4 working days
    • West India: 4 to 6 working days
    • Central India: 5 to 6 working days
    • South India: 6 to 10 working days
    • East India: 7 to 12 working days

    Please note: The delivery timelines above are only indicative. Since we rely on our courier partners for delivery, unexpected exigencies at times may cause delay. In such cases, please do not worry. Get in touch with us at delivery@inspiredliving.store for the latest update on your shipment.

     

    If you need an early delivery, you may opt for a Priority Express Delivery service by paying an additional courier cost. Please get in touch with us at delivery@inspiredliving.storefor more details.

     

    5.2 – HOW CAN I RECEIVE MY PURCHASE IN 24 TO 72HOURS:

    You may avail express delivery by air or a Priority Express Delivery service under which products are delivered between 24 to 72 hours. The cost of availing this service is higher than standard service and will be conveyed to you on receiving your request.

    Typical transit time by express delivery:

    • Chandigarh & Punjab: 24 to 48 hours
    • Delhi, Rajasthan, Haryana, Himachal, UP, UK & Jammu: 48 to 72 hours
    • Metros: Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad, Ahmedabad, Pune & Delhi: 48 to 72 hours
    • Rest of India (except special far-off destinations in interiors): 72 hours

    Please note: The delivery timelines above are only indicative. Since we rely on our courier partners for delivery, unexpected exigencies at times may cause delay. In such cases, please do not worry. Get in touch with us at delivery@inspiredliving.store for the latest update on your shipment.

     

    5.3 – IS THERE AN ADDITIONAL SHIPPING CHARGE?

    For India: 

    • Free standard shipping is offered for orders above Rs.999.
    • There is a nominal shipping fee of Rs.99 for orders below Rs.999.
    • Free shipping does not apply for priority express delivery service.

    For International:

    Shipping charges are payable additionally by the buyer. Please advise us of the products you wish to purchase along with your complete delivery address including zip code and we will quote you the lowest shipping rate we can get.

     

    5.4 – HOW DO I TRACK MY ORDER?

    You will receive a tracking number by email once the product has been dispatched.

    Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.

    We can be reached for any assistance at care@inspiredliving.store and at whatsapp helpline +91-950.123.3144

     

    5.5 – Will all the items in my order be shipped in the same package?

    Not necessarily. A single order may be shipped in multiple packages to ensure that your product(s) arrive safely and securely.

     

    5.6 – I’m missing items from my order. What should I do?

    Some items may ship in more than one package and may arrive on different dates.

    However, if all of your shipments have been delivered and you are still missing items, please contact us immediately at care@inspiredliving.store

     

    5.7 – I received a wrong item. What should I do?

    In an unlikely event this would happen, we’ll replace the item if it’s still available in stock and if it is not, then you choose from a store credit or a full refund, including shipping charges.

    Please include your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return this item and will update you on the status of the actual item you ordered.

     

    5.8 – I received a damaged item. What should I do?

    We are here to help and want you to love your purchase. In the highly unlikely event that an item is delivered to you in a damaged condition, we will make things right by finding an acceptable solution. This may include repair, exchange, or in some cases, return of the product.

    If you received a damaged item, please bring it to the notice of the delivery personnel immediately, make a note on the airway bill or delivery docket and take photographs of the package/product (all these noted processes are mandatory). Also write to us immediately at care@inspiredliving.storequoting your order number.

    In case you noticed an issue post-delivery, please contact us within 48 hours sharing all details including photographs of the product and its packaging. Our team will analyze your concern based on facts submitted by you and their own observations & judgement and get back to you within 2 to 4 business days with an acceptable solution. The management’s decision on this will be final.

    6. RETURNS

    6.1 RETURN POLICY

    Subject to the terms of our Cancellation, Delivery, Return and Refund Policy, inspiredliving.store offers Users an easy return / refund policy. We also accept partial returns wherein a User can raise a return request for one or all Products except in case of Bundled Packages. However, products marked as final sale and products specially customized will not be returnable. Please study point 6.2 below for cases under which returns are admissible.

     

    6.2 WHEN CAN I INITIATE A RETURN REQUEST

    In the event where there are defects and deficiencies in the Product (attributable to, and accepted by inspiredliving.store after due verification at its sole discretion) or in the case of a wrong item shipped or if the product has been received broken or in case of a delayed delivery as per our delivery policy (except in case of force majeure including COVID-19), a User may initiate a request for returning the product. This also stands applicable to items which have been marked as final sale.

    The User shall initiate such requests for a return not later than 3 (three) days from the date on which he/she received the delivery of the Product

    Please note: Upon receiving your feedback, inspiredliving.store shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will make a replacement. If the complaint is frivolous or baseless, we reserve the right to take legal action against you and you will be solely liable for all costs incurred by inspiredliving.store in this regard.

     

    6.3 WHEN ARE RETURNS NOT POSSIBLE

    Returns are not possible in cases where the brand/seller has mandated a no return policy. As our design collection of handcrafted pieces is intricate & fragile who’s re-packing and shipping is a complex matter, we do not entertain returns for such items. Such items will be marked as ‘final sale’ under shipping & return tab on the product detail page of each product. Also, we cannot accept returns after return timeline has lapsed.

    Here are some products we can’t take back. Such items will be marked as FINAL SALE on the product detail page under SHIPPING & RETURNS.

    • Glassware and other fragile items
    • Items of personal use & jewellery
    • ‘Made to order’ items
    • All orders shipped overseas
    • Free gifts or products received in promotional offers
    • Products that have already been used or installed by the customer
    • Products that have been tampered with

     

    6.4 CAN MY RETURN REQUEST BE REJECTED?

    Yes, this is possible if the reason for making the return does not comply with our policy.

    Upon receiving your feedback, inspiredliving.store shall verify the authenticity and the nature of your concern and if we are convinced that the concern/complaint is genuine, we will make a replacement. If the complaint is frivolous or baseless, we reserve the right to take legal action against you and you will be solely liable for all costs incurred by inspiredliving.store in this regard.

     

    6.5 WHAT IS THE TIME PERIOD IN WHICH YOU CAN REQUEST A RETURN

    Return can be requested, for products eligible for returns, within 3 days of delivery. Returns will be accepted only if the product received is not as described, defective, damaged in transit or not working when reviewed.

     

    6.6 HOW SHOULD I PACK MY PRODUCTS FOR RETURNS

    Enclose the products, in original condition and packaging, along with the original box, as part of the return package. Remember, to pack the product the same way it was sent to you as ensuring the product reaches back safely is utmost important for us to initiate return proceedings. In case you have a doubt on how to re-pack, please get in touch with us by email at delivery@inspiredliving.store. We can’t offer refunds for products if their tags labels or seals have been tampered with and the product is received back broken/damaged due to improper packaging – so be extra careful.

     

     

    6.7 WHAT IS THE PROCESS TO RETURN A PRODUCT?

    Contact us with details of your order and reasons for return. Support your claim with photograph of the product pointing out the concern.Our management will review your reasons and if reasons are found in accordance with our return policy, we will process the return.

     

    The process for initiating a return / refund / exchange request is:

     

    Return of purchased Products are facilitated through inspiredliving.store’s reverse-logistics partners. Upon a User making a request for return of Product and the same being duly acknowledged by inspiredliving.store, our reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and deliver it to inspiredliving.store. While inspiredliving.store has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, inspiredliving.store has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where inspiredliving.store is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to inspiredliving.store’s  shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return. Upon self-shipping the Product to our warehouse, the User shall be required to scan the courier/postal receipt and email to delivery@inspiredliving.store. The aforesaid return by self-shipping the Products is subject to the returned Products received back safely and passing the quality check at inspiredliving.store’s returns desk/warehouse.

    In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph above and inspiredliving.store does not receive the returned Product or the package containing such Product is empty or a product enclosed is not purchased from inspiredliving.store, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to inspiredliving.store to prove his/her claim of return of Products through self-shipment to inspiredliving.store. It is specifically clarified that any refunds shall be processed by inspiredliving.store only upon it receiving the returned Products which had been purchased from our store and pass the required concluding quality checks and receiving the ‘proof of delivery’ from the User, as the case may be.

    After due inspection of the product (on arrival back with us), if reasons for return are found justified and meeting our return policies, we will process the refund. You will have a choice to accept a store credit voucher or refund of your money.

    6.8 HOW WILL I GET BACK A STORE CREDIT OR A REFUND TOWARDS RETURN

    The refund will be initiated once the returned product is reviewed and inspected by our team. If a product is returned in compliance of our Return Policy, the value of such product, as originally paid by you will be refunded to you.

    Refund will be processed based on the mode of payment by you and our payment gateway will credit your refunds directly into your debit/credit card or online account.

    Refund will be initiated within 10 working days from receiving back the product and completion/passing of inspection.

    6.9 HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

     

    For items eligible for returns and meeting our return criteria,7 to 10 working days.

    7. OFFERS

    7.1 HOW DO I APPLY MY PROMO CODE?

    You can apply promo code at checkout, in the “Apply Coupon” box. In case of a problem, please whatsapp us at 950.123.3144 for assistance.

     

    7.2 WHEN DOES MY PROMO CODE EXPIRE?

    Each promo code has a different expiry date which is mentioned. Please contact us for any clarification.

    8. INTERIOR DESIGN SERVICE

    8.1 HOW CAN I AVAIL INTERIOR DESIGN SERVICE?

    You can consult with our professional designer in person, by phone, or online. Whether you are renovating or constructing your entire home or simply need help styling a single room, our designer will listen to your needs, review the inspiration, if any you’ve provided, and present you with design concepts, layouts, and more, depending on the service package you choose.

     

    8.2 HOW DO I BOOK MY APPOINTMENT?

    Please submit the form provided at inspiredliving.store/interior-design-service and we will contact you and set up an appointment.

     

    8.3 IS THE FIRST CONSULTATION FREE?

    Yes. We currently offer up to 30 minutes of free first consultation.

     

    8.4 DO I NEED TO PREPARE BEFORE THE CONSULTATION?

    After booking your appointment, you will be prompted to complete a questionnaire that asks you about your style, project size, budget, current items in your home, etc. Pictures of your current space, floor plans, measurements, and inspirational images will also help your designer. Feel free to email any additional images or information to design@inspiredliving.store prior to your appointment.

     

    8.5 HOW WILL I MEET WITH MY DESIGNER?

    Your consultation can happen remotely via phone, email, online… your choice!, or in person at our office. Once the project commences, you’ll also be able to see your project’s progress and exchange ideas with your designer over online platform.

     

    8.6 CAN THE DESIGNER WORK WITH MY EXISTING FURNITURE PIECES?

    Yes! Keep as many or as few items as you like.  Share designs you wish to keep so that your designer can work with these items.

     

    8.7 DO YOU CUSTOMIZE FURNITURE & DECOR ACCESSORIES?

    Yes. We do customize a select range.

     

    8.8 WHAT IF I DON’T LIKE MY DESIGNS?

    After you purchase your service package, you’ll take our detailed style questionnaire and tell us about your style, tastes, design&color preferences, special needs, your lifestyle demands and our designer will work in that direction. And remember, the process is collaborative! You can exchange ideas with your designer.

    8.9 WILL THE DESIGNER BE AVAILABLE TO COMPLETE THE LOOK?

    If you’d like, your designer can come to your home to oversee the installation and placement of your accent pieces and furniture.

    Additional fees will apply here.

    9. PRODUCT CARE instructions

    You will find care instructions for each item in their respective product detail page. For any additional information, please feel free to contact us.

    10. GRIEVANCE REDRESSAL

    Any grievances may be directed by you to the grievance officer of Inspired Living Inc.at feedback@inspiredliving.store

    11. NEED ASSISTANCE?

    For customer assistance & general queries: care@inspiredliving.store

    For business inquiries: B2B@inspiredliving.store

    For delivery related :delivery@inspiredliving.store

    For return related: delivery@inspiredliving.store

    For international payments & shipping: international@inspiredliving.store

    For product customization: design@inspiredliving.store

    For interior design service: design@inspiredliving.store

    For Media relations: media@inspiredliving.store

     

    Whatsapp Helpline: +91-950.123.3144

     

    Monday – Friday: 10 am – 5 pm IST

    Saturday: 10 am – 1 pm IST

    Sunday’s & Holidays: Closed

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